Example scenario (illustrative)
WhatsApp commerce flow
No client name or ROI figures — a pattern we implement, not a published case study.
Problem
Chats pile up after hours; orders are retyped into the CRM; FAQs get inconsistent answers depending on who is on shift.
What we’d build
A guided WhatsApp flow for order intake and common FAQs, writing structured records into your CRM and escalating to a human when the conversation leaves the script.
What it solves
Fewer missed chats and cleaner order data — with humans still in the loop where judgment matters.
Stack
Messaging API + CRM integration + optional AI for FAQ retrieval; storefront or catalog sync if you sell online. Marketing retainers can sit alongside for acquisition.